18" below final grade

The propane that your appliances use is in vapor gas form. The propane we sell you is in compressed liquid gallon form. As you use the vapor off of the top of the tank, the liquid gallons boil off inside the tank and turn into vapor form. We typically fill tanks to 80% to 85% in liquid gallon form in order to leave space at the top of the tank for vaporization to occur. This is why your 250 gallon tank only holds about 200 gallons, 500 gallon tank holds about 400 gallons, and so on.

Visual gas gauges with the internal float arm are a great convenience and very helpful in monitoring your propane level, but they are not exact. Visual gauges can be assumed to have about a 3% to 5% error tolerance. There are many factors that can make your gauge imprecise, including the levelness of the tank, the season (outside temperature), the shape of the tank, worn or jumped gear teeth internally, and debris inside the magnetic needle housing.

Gauges do stick sometimes! Again a great convenience when working properly, but when they get stuck, very frustrating. Often times if a gauge is stuck, the act of opening and closing the lid will unstick it. That's why when you opened it and saw that it was at 40%, the act of closing the lid may have jarred it loose and it went to zero, you've already walked away and won't know that until you open it again, or take a cold shower. Its always a good idea to give the lid a little bang on the top of the tank, just in case the gauge is stuck.

Always consult with us when picking a location for your tank. There are a lot of factors when choosing a tank location; local codes, line of site to the truck, septic tank location, access off of road from traffic. Unfortunately there are too many factors to go by just the length of the truck hose.

Regulators do go bad, and the copper pigtails that connect them to the tank do get plugged up. If you notice that multiple gas appliance in your home aren't working properly, give us a call so we can check your regulator/pigtail.

Lots of natural gas appliance are convertible to propane, but not all of them. All clothes dryers are sold to use on natural gas and need to be converted to propane. 95% of stoves/ranges are sold to be used on natural gas and need to be converted to propane. Some space heaters can be converted and some can't. And all, non-mobile home, conventional, water heaters are sold gas specific. So if you are buying a new water heater, be sure to get a propane or LP water heater. As far as converting the other appliances, give us a call and we will let you know if they can be converted, conversion kit and labor rates apply.

Unfortunately, we can no longer fill DOT cylinders (BBQ, RV, Forklift tank) out of the delivery trucks. If you bring them to our office to be filled, we will give you your bulk home delivery price per gallon.

We need to make sure there are no leaks in your propane system before we sell you gas. And we need to document that your system is safe. This is for your safety and ours.

Again, we need to make sure there are no leaks in your system, we need to document that you didn't run out of gas because of the leak, and we need to make sure that the system is turned back on with no safety hazards present. For example, we can't just put propane in an empty tank and hope that your stove burner wasn't left in the on position after you ran out of gas, there is no way of us knowing that everything is safe downstream until we perform the safety inspection and relight your pilots after an out-of-gas call.

The driver knows when the tank is empty when he arrives. Water heaters are insulated, you can have hot water for a full 24 hours after you run out of propane. Also in some longer piped, and two stage systems, your stove burner can work for a while after you've run out of propane, just by burning what fuel is left in the piping.

Yes, we can requalify most DOT cylinders and we can advise you on whether its cost effective or not.

That is a great propane purchasing stratey, and we are all for it! Unfortunately though, the price of tanks these days doesn't make that possible. We can't rent a very expensive, large tank to you and have you buy propane once per year. We'll never recoup the cost of the tank, but because we love the strategy we are one of the few companies that will sell you a tank. If you are willing to make the capital investment in large storage capacity, we will help you! We will sell you the tank, and fill it up for you. We realize that once you own your own tank, you aren't obligated to buy from us in the future, that's why most companies don't sell tanks. What makes us different is our confidence that after you call around, you'll find our prices and service to be the best anyway. Our customer retention rate after selling a tank is over 90%.

We can't all afford to purchase a tank though, so if you can't buy a tank we will be happy to rent you a tank that is the appropriate size based on your usage, in fact most people do rent their propane tank.

Offering first-time fill rates or "teaser rates", has become a popular marketing ploy in a lot of industries (think about your internet or cable/satellite tv). The propane industry is also getting in on the act, it's great at first and then not so great down the road, and why is that? A year or two down the road, existing customers have to pay more to subsidize the people getting the new teaser rate. We don't want to play the game. We won't try to get new customers at the expense of our loyal long-time customers. We do our best to keep our prices down the first time, the second time... every time. Your loyalty to us, shouldn't cost you anything.